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If you didn't have a warranty on those days, you wouldn't get any faster service by calling someone out of the yellow pages. I think most of the complaints that show up about warranties is because people just don't read their contract and don't understand it. The best advice is to know your local representative. They are the one's that can step in and help resolve issues. Try it. you will be surprised. I had an Old Republic warranty on my current home that was provided by the seller. I had a problem with my AC on a particularly hot weekend in coastal Louisiana. I called OR, the customer service rep was very polite and arranged for a repair person to come out that day. The repair person was actually here within an hour but only because he was in the area already. Anyway, he was polite and performed the replacement with no problem.

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01.14.2007 | 34 Comments

I wanted to take the time to write a positive review because it was a wonderful, easy process for us and hope it will be for others as well!Hi there Nick S. According to our notes, we offered to set up an additional service request to find you a new contractor and also offered at one point the option of going out of network for expedited service. You turned down both offers and said you would stick with waiting for the appointment in order to not suffer any further delays. I am concerned to hear that we made you feel as though it was "your fault" that this request was not going quickly. If you could reply to this with a private message elaborating more on how we made you feel that way, we would greatly appreciate it. In any case, our offers are still available if you would like to try out obtaining faster service for your AC.

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01.14.2007 | 16 Comments

Really?We have to wait an entire month to have our washer replaced?Crappy, slow service. Lowe's is right across the street. I could have bought a new washer THAT DAY. But it's too late. Now we're stuck waiting for this process to be completed. The realtor bought the first year with Home Warranty of America and we were happy with them so we continued.